Per Spa Policy we take clients by appointment only, so please arrive on time. We do not require clients to come early for service. You will be asked to provide a valid credit or debit card number to prepay 50% for your appointment. We do not store credit card details nor do we share customer details with any 3rd parties
Please keep in mind that arriving late for your appointment may require us to shorten the length of the treatment, so as not to inconvenience other guests, with full charges applied. We regret that late arrivals will not receive extension of scheduled appointments.
We do our best to accommodate late arrivals within 15 minutes after your appointment by performing the most complete treatment possible in the time remaining. Unfortunately, arriving 15 minutes after the scheduled time of your appointment will result in full charges (equivalent deductions from gift cards/ certificates or other vouchers) without the opportunity to reschedule.
LATE CANCELLATION & MISSED APPOINTMENT
We value your business and appreciate your attention now to our cancellation policy.
Please respect our therapists and our other guests by keeping your appointments. Because your appointments are guaranteed reservations for you and we turn away other clients to hold your reservation, to avoid any unwanted situation we kindly request that you advise us a minimum of 24 hours prior to your appointment for your cancellation or rescheduling requests.
We realize that sometimes a sudden illness can prevent you from giving 24 hours’ cancellation notice. In this instance, you will be only being charged $25. This money is used to compensate your therapist, who set aside his/her valuable time for your appointment.
If you have a gift certificate or other voucher and do not show up for your treatment or cancel 24 hours before your treatment time, you will forfeit your voucher.
No-show guests or guests omitting to advise us in due time will be subject to 50% charge of total bill. Please note that we request credit card details to secure your booking.
It applies to gift cards/ certificates and other promotional vouchers.
For promotional vouchers their promotional 50% of value will combine other half with the 50% of our regular price. If they wish to reschedule.